{"id":5271,"date":"2025-04-03T14:27:40","date_gmt":"2025-04-03T12:27:40","guid":{"rendered":"https:\/\/panots.es\/reembolso_devoluciones\/"},"modified":"2026-06-16T11:24:06","modified_gmt":"2026-06-16T09:24:06","slug":"politica-de-devolucions-i-reemborsaments","status":"publish","type":"page","link":"https:\/\/panots.es\/ca\/politica-de-devolucions-i-reemborsaments\/","title":{"rendered":"Enviaments, canvis i devolucions"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><strong>POL\u00cdTICA D&#8217;ENVIAMENTS, CANVIS, DEVOLUCIONS I REEMBORSAMENTS<\/strong><\/h1>\n\n<h2 class=\"wp-block-heading\"><strong>Compra amb total tranquil\u00b7litat<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">A Panots volem que compris amb la mateixa confian\u00e7a que tindries en una botiga f\u00edsica.<\/p>\n\n<p class=\"wp-block-paragraph\">\u2713 Enviament gratu\u00eft a Espanya Peninsular i Illes Balears.<\/p>\n\n<p class=\"wp-block-paragraph\">\u2713 Primer canvi de talla o model completament gratu\u00eft a Espanya Peninsular.<\/p>\n\n<p class=\"wp-block-paragraph\">\u2713 Devolucions gratu\u00eftes.<\/p>\n\n<p class=\"wp-block-paragraph\">\u2713 14 dies per a devolucions.<\/p>\n\n<p class=\"wp-block-paragraph\">\u2713 Atenci\u00f3 personalitzada per ajudar-te a triar la teva talla.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>1. Identificaci\u00f3<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">La p\u00e0gina web \u00e9s titularitat de PANOTS FASHION, SL (d&#8217;ara endavant, \u201cPanots\u201d), amb CIF B13703855 i domicili social al c\/ Aribau 161, 08036 Barcelona.<\/p>\n\n<p class=\"wp-block-paragraph\">Correu electr\u00f2nic: info@panots.es<\/p>\n\n<p class=\"wp-block-paragraph\">Tel\u00e8fon: +34 671 267 041<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>2. Acceptaci\u00f3 de les Condicions Generals de Contractaci\u00f3<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">La utilitzaci\u00f3 o contractaci\u00f3 dels productes i serveis oferts a www.panots.es suposa l&#8217;acceptaci\u00f3 de les presents condicions generals de contractaci\u00f3.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>3. Condicions de venda<\/strong><\/h1>\n\n<h3 class=\"wp-block-heading\"><strong>3.1 Disponibilitat<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">La selecci\u00f3 de productes oferts a www.panots.es ser\u00e0 v\u00e0lida mentre els productes romanguin visibles a la p\u00e0gina web i hi hagi disponibilitat d&#8217;estoc.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>3.2 Ruptura d&#8217;estoc<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">En cas d&#8217;esgotament o indisponibilitat puntual d&#8217;un article un cop feta la comanda, Panots es posar\u00e0 en contacte amb el client per comunicar la incid\u00e8ncia i oferir una soluci\u00f3, ja sigui una data de lliurament nova, un producte alternatiu o el reemborsament \u00edntegre de l&#8217;import abonat.<\/p>\n\n<p class=\"wp-block-paragraph\">Un retard en el lliurament no donar\u00e0 dret a cap indemnitzaci\u00f3.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>4. Obligacions de lusuari i\/o client<\/strong><\/h1>\n\n<h3 class=\"wp-block-heading\"><strong>4.1 Veracitat de les dades<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">L&#8217;usuari es compromet a facilitar informaci\u00f3 vera\u00e7 i actualitzada durant els processos de compra i comunicaci\u00f3 amb Panots.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>4.2 Selecci\u00f3 del producte<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Durant el proc\u00e9s de compra el client selecciona lliurement el model, el color i la talla desitjats. Lelecci\u00f3 realitzada ser\u00e0 responsabilitat exclusiva del comprador. <\/p>\n\n<h3 class=\"wp-block-heading\"><strong>4.3 Conformitat<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">L&#8217;acceptaci\u00f3 de les presents condicions implica la conformitat del client amb el producte adquirit, les caracter\u00edstiques i el preu.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>4.4 Informaci\u00f3 pr\u00e8via<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">\u00c9s responsabilitat del client informar-se de les condicions de compra, enviament i devoluci\u00f3 abans de formalitzar la comanda.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>5. Descripci\u00f3 dels productes<\/strong><\/h1>\n\n<h3 class=\"wp-block-heading\"><strong>5.1 Propietat de la marca<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">La marca PANOTS i tots els seus elements distintius s\u00f3n propietat exclusiva de PANOTS FASHION, SL<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>5.2 Variaci\u00f3 de colors<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Els colors visualitzats a la pantalla poden variar lleugerament respecte al producte real a causa de la configuraci\u00f3 de cada monitor o dispositiu electr\u00f2nic.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>5.3 Descripci\u00f3 de colors<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Els colors disponibles apareixen descrits a la fitxa de cada producte.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>6. Garantia de qualitat<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">Els productes comercialitzats per Panots estan coberts per la garantia legal vigent per a b\u00e9ns de consum.<\/p>\n\n<p class=\"wp-block-paragraph\">No es consideraran defectes de fabricaci\u00f3:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Variacions de color derivades de la visualitzaci\u00f3 a la pantalla.<\/li>\n\n\n\n<li>Desgast natural produ\u00eft per l\u00fas habitual del producte.<\/li>\n\n\n\n<li>Danys ocasionats per un \u00fas indegut o per manca de manteniment.<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>7. M\u00e8todes de pagament<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">Acceptem pagaments mitjan\u00e7ant:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Targeta Visa.<\/li>\n\n\n\n<li>Targeta Mastercard.<\/li>\n\n\n\n<li>Altres m\u00e8todes habilitats a la passarel\u00b7la de pagament.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Tots els pagaments es processen mitjan\u00e7ant plataformes segures i xifrades.<\/p>\n\n<p class=\"wp-block-paragraph\">Panots no emmagatzema ni t\u00e9 acc\u00e9s a les dades banc\u00e0ries completes del client.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>8. Condicions d&#8217;enviament<\/strong><\/h1>\n\n<h3 class=\"wp-block-heading\"><strong>8.1 \u00c0mbit d&#8217;enviament<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Realitzem enviaments a:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Espanya Peninsular.<\/li>\n\n\n\n<li>Illes Balears.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>8.2 Cost de l&#8217;enviament<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Els enviaments s\u00f3n gratu\u00efts a Espanya Peninsular i Illes Balears.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>8.3 Lliurament<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Es considerar\u00e0 lliurada una comanda quan el transportista faci entrega del paquet al client oa una persona autoritzada per a la seva recepci\u00f3.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>8.4 Verificaci\u00f3<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Correspon al client verificar l&#8217;estat de la mercaderia en el moment de la recepci\u00f3 i comunicar qualsevol incid\u00e8ncia com m\u00e9s aviat millor.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>8.5 For\u00e7a major<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Panots no ser\u00e0 responsable de retards derivats de circumst\u00e0ncies alienes al seu control, incloent-hi:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Vagues o conflictes laborals.<\/li>\n\n\n\n<li>Problemes als mitjans de transport.<\/li>\n\n\n\n<li>Cat\u00e0strofes naturals.<\/li>\n\n\n\n<li>Incendis o explosions.<\/li>\n\n\n\n<li>Situacions demerg\u00e8ncia nacional o internacional.<\/li>\n\n\n\n<li>Qualsevol altra circumst\u00e0ncia constitutiva de for\u00e7a major.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>8.6 Dies no laborables<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Els dissabtes, diumenges i festius no es fan expedicions des dels nostres magatzems.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>9. Canvis de talla o model<\/strong><\/h1>\n\n<h3 class=\"wp-block-heading\"><strong>9.1 Condicions<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Per poder fer un canvi de talla o model, el producte haur\u00e0 de:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Estar sense fer servir.<\/li>\n\n\n\n<li>Mantenir el seu embalatge original.<\/li>\n\n\n\n<li>Conservar etiquetes i accessoris.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>9.2 Termini<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Disposes de 14 dies naturals des de la recepci\u00f3 de la comanda per sol\u00b7licitar un canvi de talla o model.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>9.3 Sol\u00b7licitud<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Per sol\u00b7licitar un canvi haur\u00e0s d&#8217;escriure a:<\/p>\n\n<p class=\"wp-block-paragraph\">info@panots.es<\/p>\n\n<p class=\"wp-block-paragraph\">Indicant:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero de comanda.<\/li>\n\n\n\n<li>Nom complet.<\/li>\n\n\n\n<li>Talla o model actual.<\/li>\n\n\n\n<li>Talla o model sol\u00b7licitat.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">El nostre equip us facilitar\u00e0 les instruccions corresponents.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>9.4 Canvis de talla o model addicionals<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Panots ofereix un primer canvi de talla o model gratu\u00eft per a comandes lliurades a Espanya Peninsular.<\/p>\n\n<p class=\"wp-block-paragraph\">A partir del segon canvi de talla o model associat a la mateixa comanda s&#8217;aplicar\u00e0 un c\u00e0rrec de 8\u20ac per cada nou canvi sol\u00b7licitat.<\/p>\n\n<p class=\"wp-block-paragraph\">Aquesta mesura permet oferir un servei de canvi inicial sense cost per al client, mantenint la qualitat i l&#8217;efici\u00e8ncia del servei log\u00edstic.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>10. Devolucions<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">Disposes de 14 dies naturals des de la recepci\u00f3 de la comanda per sol\u00b7licitar una devoluci\u00f3.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>10.1 Condicions de devoluci\u00f3<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Els productes s&#8217;hauran de tornar:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Sense signes d\u00fas.<\/li>\n\n\n\n<li>En perfecte estat.<\/li>\n\n\n\n<li>Amb caixa original.<\/li>\n\n\n\n<li>Amb tots els accessoris i etiquetes originals.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>10.2 Sol\u00b7licitud<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Per iniciar una devoluci\u00f3 haur\u00e0s de contactar pr\u00e8viament amb:<\/p>\n\n<p class=\"wp-block-paragraph\">info@panots.es<\/p>\n\n<p class=\"wp-block-paragraph\">Indicant el teu n\u00famero de comanda.<\/p>\n\n<p class=\"wp-block-paragraph\">El nostre equip us facilitar\u00e0 les instruccions corresponents.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>10.3 Cost de devoluci\u00f3<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Les devolucions realitzades dins del termini establert i que compleixin les condicions recollides a la present pol\u00edtica seran gratu\u00eftes per al client.<\/p>\n\n<p class=\"wp-block-paragraph\">El producte s&#8217;haur\u00e0 de tornar sense signes d&#8217;\u00fas, en perfecte estat i amb embalatge original.<\/p>\n\n<p class=\"wp-block-paragraph\">Panots assumir\u00e0 els costos de transport associats a la devoluci\u00f3.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>11. Canvis i devolucions a la botiga<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">Els canvis i devolucions tamb\u00e9 es poden gestionar a les botigues pr\u00f2pies de Panots, sempre que es presenti el comprovant de compra corresponent.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>12. Dret de desistiment<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">De conformitat amb la normativa europea de protecci\u00f3 al consumidor, el client disposa de 14 dies naturals des de la recepci\u00f3 de la comanda per desistir de la compra sense necessitat de justificaci\u00f3.<\/p>\n\n<p class=\"wp-block-paragraph\">Per exercir aquest dret ho haur\u00e0 de comunicar mitjan\u00e7ant correu electr\u00f2nic a:<\/p>\n\n<p class=\"wp-block-paragraph\">info@panots.es<\/p>\n\n<p class=\"wp-block-paragraph\">o per escrit a:<\/p>\n\n<p class=\"wp-block-paragraph\">PANOTS FASHION, SL<br\/> C\/ Aribau 161<br\/> 08036 Barcelona<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>13. Conseq\u00fc\u00e8ncies del desistiment<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">En cas de desistiment, Panots reemborsar\u00e0 tots els pagaments rebuts del client utilitzant el mateix m\u00e8tode de pagament emprat a la compra.<\/p>\n\n<p class=\"wp-block-paragraph\">El reemborsament s&#8217;efectuar\u00e0 en un termini m\u00e0xim de 14 dies naturals des de la recepci\u00f3 i la validaci\u00f3 dels productes retornats.<\/p>\n\n<p class=\"wp-block-paragraph\">Panots podr\u00e0 retenir el reemborsament fins que hagi rebut els b\u00e9ns o una prova v\u00e0lida de la seva devoluci\u00f3.<\/p>\n\n<p class=\"wp-block-paragraph\">El client ser\u00e0 responsable \u00fanicament de la disminuci\u00f3 de valor derivada d&#8217;una manipulaci\u00f3 diferent de la necess\u00e0ria per comprovar la naturalesa, les caracter\u00edstiques i el funcionament del producte.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>14. Atenci\u00f3 al client<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">Per a qualsevol consulta relacionada amb comandes, canvis, devolucions o garanties:<\/p>\n\n<p class=\"wp-block-paragraph\">Email: info@panots.es<\/p>\n\n<p class=\"wp-block-paragraph\">Tel\u00e8fon: +34 671 267 041<\/p>\n\n<p class=\"wp-block-paragraph\">www.panots.es<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">   <\/p>\n\n<p class=\"wp-block-paragraph\"> <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><strong> <\/strong> <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"> <\/p>\n\n<p class=\"wp-block-paragraph\">  <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"> <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"> <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>10. Ajuda<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Si tens qualsevol dubte sobre aquestes condicions pots escriure&#8217;ns un e-mail a:  <a href=\"mailto:info@anafaustinoatelier.com\"><\/a><a href=\"mailto:forms@panots.es\">forms@panots.es<\/a> indicant-nos el teu nom complet, tel\u00e8fon de contacte i la q\u00fcesti\u00f3 sobre la qual necessites m\u00e9s informaci\u00f3. Atendrem la teva consulta i intentarem donar-li resposta com m\u00e9s aviat millor. <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA D&#8217;ENVIAMENTS, CANVIS, DEVOLUCIONS I REEMBORSAMENTS Compra amb total tranquil\u00b7litat A Panots volem que compris amb la mateixa confian\u00e7a que tindries en una botiga f\u00edsica. \u2713 Enviament gratu\u00eft a Espanya Peninsular i Illes Balears. \u2713 Primer canvi de talla o model completament gratu\u00eft a Espanya Peninsular. \u2713 Devolucions gratu\u00eftes. \u2713 14 dies per a devolucions. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5271","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/panots.es\/ca\/wp-json\/wp\/v2\/pages\/5271","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/panots.es\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/panots.es\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/panots.es\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/panots.es\/ca\/wp-json\/wp\/v2\/comments?post=5271"}],"version-history":[{"count":0,"href":"https:\/\/panots.es\/ca\/wp-json\/wp\/v2\/pages\/5271\/revisions"}],"wp:attachment":[{"href":"https:\/\/panots.es\/ca\/wp-json\/wp\/v2\/media?parent=5271"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}